Citizen Services
Government, digitised. Explore the platforms and programmes that bring public services closer to every Kenyan.
Government online, where citizens are
From a single login to over 20,000 services, free public WiFi, digital classrooms and open data — these are the platforms ICTA builds and runs so every Kenyan can engage with government easily and safely.
eCitizen Portal
One account for 20,000+ government services — IDs, passports, business permits, land searches, KRA, NTSA and many more.
Huduma Centres
Walk-in one-stop shops in every county offering assisted access to digital government services for citizens who prefer in-person support.
Digital Literacy Programme
Over 1 million learner devices issued to more than 19,000 public primary schools — equipping a generation with 21st-century ICT skills.
Public WiFi hotspots
Free internet access points in markets, bus parks and public spaces, with 25,000 planned hotspots under the Digital Super Highway.
Kenya Open Data
An open portal making public government datasets free for citizens, researchers and developers in re-usable formats.
National Public Key Infrastructure
Trusted digital signatures for citizens and businesses, anchoring secure e-transactions across the whole of government.
How to access government services online
A simple four-step path from sign-up to service delivery.
Create an eCitizen account
Register with your national ID and a valid phone number at ecitizen.go.ke or via the mobile app.
Verify your identity
Your details are matched against national civil registries to activate a secure, verified profile.
Choose a service
Search or browse by category — IDs, business, land, health, education — and fill in the relevant application.
Pay & receive
Pay securely online where required and track your application status until it's ready for collection or delivery.
ICT capacity programmes for citizens
Internships, certifications and partnerships designed to grow Kenya's pool of digitally-skilled professionals.
Information rights & data protection
The legal and technical safeguards behind every transaction you do with government online.
Access to Information Act
Your right under the Access to Information Act, 2016 to request public information held by government bodies, with clear timelines and an appeals process.
Data Protection Act
Your personal data is processed in line with the Data Protection Act, 2019 — covering consent, purpose limitation, security and your right to access and correction.
National ICT Policy
The over-arching policy framework guiding how government acquires, deploys and uses ICTs to deliver services to every Kenyan.
No-one left behind
Connectivity is only half the answer. These community programmes pair access with the skills and assistive tools to actually use it.
Community digital literacy
Free workshops on basic computing, online safety and using government e-services — 20 million citizens targeted under the Digital Masterplan.
Village digital hubs
1,450 smart hubs and 290 constituency hubs planned, each with shared computers, internet and basic-services support for rural communities.
Persons with disability
Assistive technology and accessible service design so disability is never a barrier to using a digital government service.
Have questions about a citizen service?
Check our frequently asked questions or reach out to our support team directly.
Browse FAQsBring digital services to your community
Partner with us to extend connectivity, digital literacy or e-government access to your area.